Shipping & Fulfillment Policy

Welcome to Aidion!

This Shipping & Fulfillment Policy outline the rules and regulations for the use of Aidion's Website, located at https://aidion.com.

By accessing this website we assume you accept this Shipping & Fulfillment Policy. Do not continue to use Aidion if you do not agree to take all of the terms and conditions stated on this page.

Shipping and Fulfillment

Thank you for your purchase. Once we have confirmed your payment, we will prepare and ship out your order out within 1-3 days of placing order and order will arrive within 5-7 business days.

Once your order has been shipped out, you will receive an email notification with the tracking number and tracking details inside.

All our transections, We use US Dollar $ as currency and All card numbers are encrypted at rest with AES-256.

Do you ship internationally?

We provide free domestic shipping. International shipping will be calculated during the checkout. The cost will vary depending on your location. If you are unsure, please drop us an email first to get an exact quote.

How do I track my order status?

You can track your order online 24 hours/7 days by following these steps:

1. Go to shipping courier provider

2. Enter your tracking number.

3. Press "Track now" to process

If you are unable to track your package on the courier tracking page, please do not panic. This means that your parcel was just picked up by our respective courier partner and it is not scanned into the system yet. The tracking information with our logistic partners will be available within 24 hours after shipping

Please contact us at +1855-488-6044 with your order number and the item’s details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.

When will I receive my Order?

After your order is shipped out, you can expect to receive your order within the following time frame:

In Metro areas: 5 - 7 working days (except Sunday and holidays)

In Non-Metro areas: 5 - 10 working days (except Sunday and holidays)

Overseas delivery may take between 5-20 business days depending on your location. If you are unsure, please drop us an email first to get an exact quote.

Please reaches out to us by +1 855 680 3749 or emails us at support@aidion.com if you find some items missing in your parcel with your order number and the missing item's name. We will investigate the matter for you right away.

How do I check delivery lead time of a product?

Delivery to some postcodes and outlying areas outside Klang Valley may take slightly longer.

Do you deliver during weekends and holidays?

Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.

I just received an email saying that my item has been shipped. When will I receive my order?

Once shipped, you should receive your order within the promised delivery timeframe of 5–7 business days for Metro areas and 5-10 business days for non-Metro areas. Imported items may take longer for delivery.

Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.

How can I know exact date and time of the delivery?

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, your shipping destination and the courier partner's delivery schedule in your location.

Can I cancel my order after order has been shipped?

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.

What if I am not at home when the package arrives?

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

Can you deliver the package to my office?

We will deliver your order following the address you provide during checkout, whether it is your house address or office address.

ADDRESS:

Medi Tech Supplies

180 Talmadge Road

IGO Bldg Suite#701

Edison NJ 08817

***We try our hardest to meet all delivery times, but, very occasionally, there may be delays, especially during busy periods (including sale). Other factors that may influence shipping times include delivery partner delays, traffic delays, logistics, bad weather or if our delivery partners are unable to access the delivery address. We’ll keep you as updated as we can, though, and you should be able to track your parcel’s progress. If you have any other issues, feel free to contact Customer Care at support@aidion.com or Call: +1 855 680 3749. We’ll always work hard to keep these temporary changes to a minimum. We can’t be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the delivery partner.